# BloxCentral Policies

## Discord Policy

Welcome to our Discord server! We're glad to have you here as part of our community. To ensure everyone has a positive experience, we've established some guidelines for behavior and interaction. Please read and adhere to these rules:

**1. Respect and Kindness:** Treat everyone with respect and kindness. Harassment, discrimination, hate speech, and personal attacks will not be tolerated. This includes any form of offensive language, slurs, or derogatory comments.

**2. No Spam or Self-Promotion:** Avoid spamming the chat with unnecessary messages, advertisements, or self-promotion. If you'd like to share something, please ensure it's relevant and adds value to the conversation. Any unsolicited promotion of external products, services, or communities is not allowed.

**3. Keep Conversations On-Topic:** Please keep discussions relevant to the channel or topic at hand. Off-topic conversations can disrupt the flow of discussion and may be moved or moderated accordingly.

**4. No NSFW Content:** This is a safe and friendly environment for all ages. Do not share or discuss any explicit or NSFW (Not Safe For Work) content. This includes images, links, or discussions of a sexual, violent, or otherwise inappropriate nature.

**5. Respect Privacy:** Do not share personal information about yourself or others without consent. This includes real names, addresses, phone numbers, or any other sensitive information.

**6. Listen to Moderators:** Follow the instructions of moderators and administrators. They are here to help maintain order and ensure a positive experience for everyone. Disobeying moderator instructions may result in disciplinary action.

**7. No Trolling or Disruptive Behavior:** Deliberately provoking or harassing others, engaging in trolling, or disrupting the community with inflammatory remarks is not allowed. We encourage constructive and civil discourse.

**8. Use Appropriate Channels:** Utilize the appropriate channels for discussions, questions, or content sharing. This helps keep the server organized and makes it easier for others to find relevant information.

**9. Report Issues:** If you encounter any issues or witness a violation of the rules, please report it to a moderator or administrator. They will investigate and take appropriate action.

**10. Have Fun and Be Yourself:** Above all, enjoy your time in our community! Be yourself, make friends, and engage in meaningful conversations. We're here to support each other and create a welcoming environment for everyone.

Failure to comply with these rules may result in warnings, temporary mute, or permanent ban from the server, depending on the severity of the infraction. Let's work together to make this Discord server a friendly and enjoyable place for all! All other rules are located in #infromation.

## Refund Policy

Thank you for shopping with us! We strive to provide you with the best products and services possible. However, we understand that sometimes circumstances may arise where you need to request a refund. Please review our refund policy below:

**1. Eligibility for Refund:** We offer refunds for eligible products or services up to a maximum of $15.00 USD. Refunds beyond this amount will not be processed.

**2. Timeframe for Refund Requests:** Refund requests must be made within 2 days \[48 hours] from the date of purchase. Requests made outside of this timeframe will not be considered.

**3. Conditions for Refund:** To be eligible for a refund, the following conditions must be met:

* The product or service must be in its original condition.
* Proof of purchase is required.
* The reason for the refund request must be valid and within the scope of our refund policy.

**4. Refund Process:** To request a refund, please contact our customer support team at #support. Provide your order details and reason for the refund request. Our team will review your request and notify you of the outcome within a reasonable timeframe.

**5. Refund Method:** Refunds will be processed using the original method of payment. If the original payment method is not available, alternative arrangements may be made at our discretion.

**6. Exclusions:** The following items are not eligible for refunds:

* Digital products or services that have been accessed or downloaded.
* Products damaged or altered after delivery.
* Products returned without prior authorization.

**7. Refund Limitation:** Our maximum refund amount is $15.00 USD per transaction. Refunds exceeding this amount will not be issued.

**8. Refund Disputes:** In the event of a dispute regarding a refund request, our decision will be final.

**9. Changes to the Refund Policy:** We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

**10. Contact Us:** If you have any questions or concerns regarding our refund policy, please contact us at #support. We're here to assist you and ensure your satisfaction.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to our refund policy.

## Advertising Policy

We appreciate your interest in promoting your products or services within our platform. To maintain a positive and engaging environment for all members, we have established the following advertising policy:

**1. Prior Approval Required:** All advertising materials, including but not limited to text, images, links, and promotional content, must be approved by the administrators or moderators before posting. Unsolicited advertisements will be removed.

**2. Relevance:** Advertisements must be relevant to the interests of our community members and aligned with the purpose of our platform. Any advertisement deemed unrelated or inappropriate may be rejected.

**3. Transparency:** Any sponsored content or paid promotions must be clearly identified as such. Misleading or deceptive advertising practices are strictly prohibited.

**4. Respectful Language and Tone:** Advertisements must adhere to our community guidelines regarding respectful language and tone. Offensive, inflammatory, or derogatory content will not be tolerated.

**5. Frequency and Placement:** Excessive posting of advertisements or spamming the community with promotional content is not allowed. Advertisements should be posted in designated channels or sections, as specified by the administrators or moderators.

**6. Compliance with Laws and Regulations:** Advertisements must comply with all applicable laws, regulations, and industry standards. This includes but is not limited to laws related to consumer protection, privacy, and advertising standards.

**7. Third-Party Endorsements:** Do not imply or suggest endorsement by our community, administrators, or moderators without explicit permission. Any false or misleading claims about endorsements will result in the removal of the advertisement.

**8. Monitoring and Enforcement:** Administrators and moderators reserve the right to monitor and enforce compliance with this advertising policy. Non-compliant advertisements may be removed, and repeat offenders may face disciplinary action, including suspension or banning from the platform.

**9. Reporting Violations:** If you encounter any advertisements that violate our policy or community guidelines, please report them to the administrators or moderators for review and action.

**10. Policy Updates:** We reserve the right to update or modify this advertising policy at any time without prior notice. Any changes will be effective immediately upon posting on our platform.

Thank you for your cooperation in maintaining a respectful and enjoyable environment for our community members. If you have any questions or need clarification regarding our advertising policy, please contact the administrators or moderators for assistance VIA the support ticket.

## Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

## Third Party Privacy Policies

SplashBay Help Desk's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

## CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

## Log Files

SplashBay Help Desk follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

## Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.&#x20;

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

### How we use your information

* We use the information we collect in various ways, including to:
* Provide, operate, and maintain our website
* Improve, personalize, and expand our website
* Understand and analyze how you use our website
* Develop new products, services, features, and functionality
* Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
* Send you emails
* Find and prevent fraud
